Telephone

If you’re in business, you know the importance of good customer service. One of the best ways to provide that service is by providing your customers and potential customers a toll-free number.

Dunkerton Communications can also set you up with a personal toll-free number too; an ideal way for family and friends to keep in touch.

Pay $3.00 a month and get 20 minutes FREE per month. After the 20 minutes, the rate is an affordable $.15 per minute.

CALLER ID BLOCK – $0.50: This service blocks the subscriber’s calling name and number (Call ID) delivery on outgoing calls on a permanent or per-call basis. To activate the permanent Caller ID Block service, the subscriber calls the service provider and orders the service. To activate the per-call Caller ID Block service, the subscriber presses *67, listens for confirmation tones followed by a dial tone, then dials the number. The subscriber’s name and number is blocked for the next outgoing call.

CALLER ID UNBLOCK – Included: This service deactivates Caller ID Block and allows a subscriber’s calling number and name to be delivered. This service works on a per-call basis. A subscriber with Caller ID Block would use this service to complete a call to a party that has Call Reject. When a subscriber with Caller ID Block calls a party with Call Reject, the call is routed to an announcement that explains the called number does not accept calls with Caller ID Blocking. To avoid being routed to an announcement and complete the call the subscriber unblocks Caller ID Block. When using Caller ID Unblock the subscriber’s calling number and name are delivered to the called party.
To use Caller ID Unblock the subscriber must have Caller ID Block. To activate Caller ID Unblock the subscriber presses *82 and listens for confirmation tones followed by a dial tone, then dials the number.

CALL REJECT – $1.00: This service rejects calls from people who have Caller ID Blocking on their line. The called phone does not ring. The incoming caller is routed to an announcement. The announcement explains that the called number does not accept calls with Caller ID Blocking. The subscriber calls the service provider to activate the Call Reject service. To turn on Call Reject the subscriber presses *77 and listens for the confirmation announcement. To turn off Call Reject the subscriber presses *87 and listens for the confirmation announcement.

CALL WAITING – FREE: Call Waiting alerts a connected party with a call waiting tone when another call is attempting to connect.

CANCEL CALL WAITING – FREE: To cancel Call Waiting before placing a call, the subscriber presses *70, listens for confirmation tones followed by a dial tone, then dials the number. To cancel Call Waiting during a call, the subscriber flashes to place the other caller on hold. Then the subscriber presses *70, listens for confirmation tones followed by a dial tone, and flashes to take the other caller off hold.

CALL FORWARDING – $1.75: Allows the subscriber to forward all incoming calls to another number. To activate Call Forwarding press *72 and listen for confirmation tones followed by a dial tone. Then the subscriber dials the number where calls will be forwarded and listens for confirmation tones followed by a dial tone. To turn off Call Forwarding the subscriber presses *73 and listens for confirmation tones followed by a dial tone.

CALL FORWARDING BUSY – Included: Call Forwarding Busy forwards incoming calls to a specified number while the subscriber’s phone is busy. To turn on this service the subscriber presses *90 and listens for confirmation tones followed by a dial tone. Then the subscriber dials the number where calls will be forwarded and listens for confirmation tones followed by a dial tone. To turn off this service the subscriber presses *91 and listens for confirmation tones followed by a dial tone.

CALL FORWARD NO ANSWER – Included: This service allows the subscriber to forward incoming calls when they are not available to answer. This also applies when the subscriber is on a call and has Call Waiting. Twenty seconds after hearing the first Call Waiting tone, the call is forwarded to the specified number. To turn on Call Forwarding No Answer the subscriber presses *92 and listens for confirmation tones followed by a dial tone. Then the subscriber dials the number where calls will be forwarded and listens for confirmation tones followed by a dial tone. To turn off Call Forwarding No Answer the subscriber presses *93 and listens for confirmation tones followed by a dial tone.

CALL FORWARDING FIXED – Included: A fixed call forwarding number allows the subscriber to activate and deactivate call forwarding, but does not allow changing the number without calling the service provider. To turn on Call Forwarding Fixed the subscriber presses *94 and listens for confirmation tones. To turn off Call Forwarding Fixed the subscriber presses *95 and listens for confirmation tones.

REMOTE CALL FORWARD ACTIVATION – Included: Subscribers who subscribe to any or all of the three Call Forwarding classes of service may add Remote Call Forwarding Activation. This feature provides a dedicated number on the switch for remote activation. A Subscriber can place a direct call to this remote activation number from any location. A subscriber places a direct call to the remote activation number. Calls to this number are answered with a tone. The subscriber then dials his/her home number. The subscriber dials the security code followed by #. If the security codes is correct, a confirmation tones plays. The subscriber proceeds with the call forwarding activation/deactivation procedure as if dialing from home (*72 or *73).

SELECTIVE CALL FORWARDING – Included: This service allows subscribers to forward calls from telephone numbers identified on their list (up to 10) to another telephone number. To use this service press *63 or *83, the switch plays an announcement stating that the service is turned on or off. Upon the first-time use, an announcement prompts the subscriber to enter the number that the calls will be forwarded to, followed by the pound sign (#). The switch plays an announcement prompting the subscriber to choose from the following options: Press 3 to turn service on or off; Press # to add an entry (01# adds the last calling party); Press * to delete an entry, Press 1 to review the list; Press 0 to hear the announcement again.

CALL TRANSFER – $0.50: Call Transfer provides the subscriber with the capability to redirect a call to another line. To use the Call Transfer service, the subscriber receives or completes a call with a party, then flashes and receives the recall dial tone, then dials the number of a second party, the second party answers and the subscriber hangs-up and the transfer is complete.

THREE WAY CALLING – $1.75: Three-Way Calling allows a subscriber to add a third party to the call without operator assistance. To add a third party to the call, the subscriber flashes once to place the other party on hold, receives recall dial tone, dials the third party’s telephone number. After the call is answered, flashes again to establish the Three-Way Calling connection.

CALL BLOCK – $1.00: Call Block allows the subscriber to create a reject list of up to 10 directory numbers. Calls from these numbers receive a fast busy signal and the subscriber’s telephone does not ring. A subscriber can access Call Block by pressing *80 or *60. To turn on and off Call Block press 3. To add an entry to the reject list dial #, the telephone number, and # again. Listen to the entries in the reject list by dialing 1. Dial a Call Block access code and delete telephone numbers from the reject list. Store the last number that called in the reject list by dialing #, 01, #.

DISTINCTIVE RINGING – $1.00: This service allows six numbers to be assigned to the same subscriber’s line. If the primary number is dialed, the telephone rings as normal. The other six numbers will have their own distinctive ring.

SELECTIVE CALL ACCEPTANCE – $1.00: This service allows the subscriber to only receive incoming calls from a specified list of numbers. An incoming call from a number that is not on the list routes to an announcement stating that the called party will not receive the call. The subscriber may have a list of up to 10 numbers. A subscriber can access Selective Call Acceptance by pressing *64 or *84. To turn on and off this service, press 3. Add an entry to the list by dialing #, number #. Remove an entry from the list by dialing *, number *. Hear the entries in the list by dialing 1.

PRIORITY CALL – $1.00: This service allows the subscriber to create and edit a list of up to 10 number with a distinctive ring. Incoming calls from calling parties in the screening list are identified to the subscriber by their distinctive ringing. It also applies a distinctive call waiting tone when used with call waiting. All calls from numbers not on the screening list ring normally. To use Priority Call the subscriber enters *61 or *81. The switch plays an announcement stating that the service is turned on or off. The switch plays an announcement prompting the subscriber to choose from the following options: Press 3 to turn service on or off, Press # to add an entry, Press * to delete an entry, Press 1 to review the list (press 1# to bypass the timeout), Press 0 to hear the announcement again (press 0# to bypass the timeout).

CALL BACK – $1.00: This service allows the subscriber to automatically re-dial the call to the last number called by dialing the activation code of *66. If the number called is idle, the caller is connected. If the number called is busy, an announcement will play followed by a tone. Hang up. When the called line and caller’s line are idle, the caller hears a special ring. The caller takes the phone off-hook. The called party’s line rings.

WARM LINE – $0.25: This service allows the switch to dial a pre-determined number from a subscriber’s line automatically if the receiver is left off-hook for a provisioned time period of 0 to 30 seconds. The automatically dialed number can be any telephone number or digits that are routable by the switch.

SPEED DIALING – 8 Digits $2.50/30 Digits $5.00: Speed Dialing allows a subscriber to call pre-selected directory numbers by dialing a one or two-digit code instead of the entire telephone number. Speed Dial 8 refers to the single-digit (2 to 9) speed dialing, which can hold up to 8 telephone numbers, and Speed Dial 30 refers to two-digit (20 to 49) speed dialing which can hold up to 30 telephone numbers.
To assign or change a speed dial code:
1. The subscriber dials the speed dial service code *74 for a 1 digit speed calling list and *75 for a 2-digit speed calling list.
2. The subscriber receives a recall dial tone.
3. The subscriber dials the speed dial digits followed by the directory number it represents. (2 through 9 or 20 through 49)